April 25, 1898 Newsies

We hear a lot these days about “fake news”, but that’s nothing new.  In 1835, the New York Sun published a six-part series describing civilization, on the moon. 

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US presidential election results from 1796 to 1820 gives a good idea of partisan press circulation, where Green shaded states usually voted for the Democratic-Republican Party, while brown shaded states supported the Federalist Party

During the early colonial period, American newspapers were little more than “wretched little” sheets according to America’s “1st newsboy”, Benjamin Franklin.  Scarcely more than sidelines to keep the presses occupied.

Newspapers were distributed by mail in the early years, thanks to generous subsidies from the Postal Act of 1792. In 1800, the United States could boast somewhere between 150 – 200 newspapers.  Thirty-five years later, some 1,200 were competing for readership.

We hear a lot these days about “fake news”, but that’s nothing new.  In 1835, the New York Sun published a six-part series describing civilization, on the moon.   The “Great Moon Hoax”, ostensibly reprinted from the Edinburgh Courant, was falsely attributed to the work of Sir John Herschel, one of the best known astronomers of the age.

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Lithograph from the “Great Moon Hoax” of 1835

Whatever it took, to sell newspapers.

Two years earlier, Sun publisher Benjamin Day ran a Help-Wanted advertisement, looking for adults to help expand circulation. “To the unemployed — A number of steady men can find employment by vending this paper. A liberal discount is allowed to those who buy and sell again“. To Day’s surprise, his ad didn’t produce adult applicants as expected.  Instead, the notice attracted children.

Today, kids make up a minimal part of the American workforce, but that wasn’t always so. Child labor played an integral part in the agricultural and handicraft economy, working on family farms or hiring out to other farmers.  Boys customarily apprenticed to the trades by ages 10 – 14. As late as 1900, fully 18% of the American workforce was under the age of sixteen.

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Brooklyn newsboy, ca. 1910 Photo by Lewis Hine (Library of Congress)

Benjamin Day’s first newspaper “hawker” was Bernard Flaherty, a ten-year-old Irish immigrant. The kid was good at it too, crying out lurid headlines, to passers-by: “Double Distilled Villainy!” “Cursed Effects of Drunkenness!” “Awful Occurrence!” “Infamous Affair!” “Extra! Extra! Read all about it!”

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Hordes of street urchins swarmed the tenements and alleyways of American cities. During the 1870s, homeless children were estimated at 20,000 – 30,000 in New York alone, as much as 12% of school-age children in the city.

For thousands of them newspapers were all that stood in the way, of an empty belly.

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Homeless children sleeping in Mulberry Street district of New York, circa 1890

Adults had no interest in the minuscule income, and left the newsboys (and girls) to their own devices.  “Newsies” bought papers at discounted prices and peddled them on the street.    Others worked saloons and houses of prostitution.  They weren’t allowed to return any left unsold, and worked well into the night to sell every paper.

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For that, newsies earned about 30¢ a day.  Enough for a bite to eat, to afford enough papers to do it again the following day, and maybe a 5¢ bed in the newsboy’s home.

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Competition was ferocious among hundreds of papers, and business practices were lamentable.  In 1886, the Brooklyn Times tried a new idea. The city was expanding rapidly, swallowing up previously independent townships along the Long Island shore. The Times charged Western District newsboys a penny a paper, while Eastern District kids paid 1 1/5¢.

The plan was expected to “push sales vigorously in new directions.” It took about a hot minute for newsies to get wise, and hundreds of them descended on the Times’ offices with sticks and rocks. On March 29, several police officers and a driver’s bullwhip were needed to get the wagons out of the South 8th Street distribution offices. One of the trucks was overturned, later that day.

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That time, the newsboy strike lasted a couple of days, enforced by roving gangs of street kids and “backed by a number of roughs”. In the end, the Times agreed to lower its price to a penny apiece, in all districts. Other such strikes would not be ended so quickly, or so easily.

In those days, the Caribbean island of Cuba was ruled from Spain. After decades spent in the struggle for independence, many saw parallels between the “Cuba Libre” movement, and America’s own Revolution of the previous century.  In 1897-’98, few wanted war with Spain over Cuban interests more than Assistant Naval Secretary Theodore Roosevelt, and New York publishers Joseph Pulitzer & William Randolph Hearst.

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This was the height of the Yellow Journalism period, and newspapers clamored for war. Hearst illustrator Frederic Remington was sent to Cuba, to document “atrocities”.  On finding none, Remington wired: “There will be no war. I wish to return”.  Hearst wired back: “Please remain. You furnish the pictures, and I’ll furnish the war.” President McKinley urged calm, but agreed to send the armored cruiser USS Maine, to protect US “interests”.

The explosion that sank the Maine on February 15 killing 268 Americans was almost certainly accidental, but that wouldn’t be known for decades. Events quickly spun out of control and, on April 21, 1898, the US blockaded the Caribbean island. Spain gave notice two days later, that it would declare war if US forces invaded its territory. Congress declared on April 25 that a state of war had existed between Spain and the United States, since the 21st.

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Several days later, newsboys were shouting the headline:  “How do you like the Journal’s war?”

The Spanish-American War was over in 3 months, 3 weeks and 2 days, but circulation was great while it lasted. Publishers cashed in, raising the cost of newsboy bundles from 50¢ to 60¢ – the increase temporarily offset by higher sales. Publishers reverted to 50¢ per 100 after the war, with the notable exceptions of Joseph Pulitzer’s New York World, and William Randolph Hearst’s New York Journal.

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Brooklyn newsboys, 1908

Newsies struck the two in 1899, refusing to sell their papers. 5,000 newsboys blocked the Brooklyn Bridge, bringing traffic to a standstill. Competing papers such as the New York Tribune couldn’t get enough of the likes of strike “President” Dave Simmons, the boy “prize-fighter”, Barney “Peanuts”, “Crutch” Morris, and others.  The charismatic, one-eyed strike leader “Kid Blink”, was a favorite: “Friens and feller workers. This is a time which tries de hearts of men. Dis is de time when we’se got to stick together like glue…. We know wot we wants and we’ll git it even if we is blind”.

Neither Hearst nor Pulitzer ever dropped their price, but they did agree to take back unsold papers.

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Some worked well after midnight, to sell every paper

Long before modern notions of child welfare, street kids had precious few to look out for them, beyond themselves.  “Dutch” Johnson, Brooklyn’s “Racetrack Newsie”, caught cold, in 1905.  The illness soon turned more serious, and he was found unconscious on a pile of catalogs.  Brought to Bellevue Hospital by the East River,  the 16-year-old was informed that it was pneumonia.  This was before the age of antibiotics.  There was no chance.

“It goes”, Dutch said, in a voice barely audible.  “Only I ain’t got no money and I’d like to be put away decent”.

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H/T http://newsieshistory.tumblr.com for this image

Bookmaker “Con” Shannon offered to take up a collection for the burial.  He could have easily produced hundreds from bookies and gamblers.   Dutch’s diminutive successor “Boston”, spoke up.  “Naw”, he said “we’re on de job and nobody else”.  So it was that “Gimpy”, “Dusty”, and the other urchins of Sheepshead Bay pitched in with their pennies, their nickels and their dimes.  For $53.40, Dutch Johnson would have his plot in Linden Hill Cemetery, complete with small stone marker.  Not a plain black wagon and a nameless grave in some anonymous Potter’s Field.

January 24, 1935 It’s Beer Can Appreciation Day

Today as we gather to celebrate National Beer Can Appreciation Day, January 24, 2021, let us pause in solemn reverence to contemplate the meaning, of such a day as this. Sláinte.

The early brews of Egypt and Mesopotamia were transported in clay vessels called “amphorae”.

Wine was better suited to the sensibilities of the Roman palate leaving beer, to the barbarians. Even so, letters from cavalry commanders of the Roman Britain period, c. 97-103 AD, include requests for more “cerevisia“ for the legions.

Wooden barrels replaced the clay of antiquity in the early centuries AD made by skilled artisans, called “coopers”.

Glass came into use in the early 1700s, the same thick, black glass used for wine and hard liquor. Twist-offs were a thing of the distant future in those days and bottles were sealed, with corks or caps.

The screw cap came into being in 1870 thanks to English inventor Henry Barrett, but there were problems. Glass was heavy to transport over long distances, and easily damaged. Inspecting for cracks and chips and cleaning for re-use was both time consuming, and expensive. There had to be a better way.

Breweries toyed with the idea of canning beer since the early 1900s, but not without challenges. A can must survive pasteurization while containing pressures up to 80psi and still deliver a product, that was fresh and tasty. The metallic afterbite of early attempts was enough to repel even the most devoted of beer drinkers.

Prohibition put an end to such efforts, but not for long. Pabst and Anheuser-Busch both bet on an end to Prohibition by the late 1920s and asked the American Can Company, to help figure it out.

The answer was a polymer coating called Vinylite, a material familiar to anyone who’s ever handled a vinyl record. Early tests by Pabst proved favorable but major breweries were reluctant to commit, without a real-world test.

Like most smaller breweries, the Gottfried Krueger Brewing Company of Newark New Jersey was badly hurt, by Prohibition. When American Can offered not only to install a canning line but to pay for a test, it was an easy decision.

In June 1934, two cans each were delivered to 1,000 homes in Richmond Virginia. 91 percent gave the beer can, a “thumbs up”. 85% said it tasted more like draft, than bottled beer

On this day in 1935, Krueger went on sale all over the city. The beer can was born.

These weren’t the paper-thin cans we think of today. They were thick, heavy flat tops requiring a ‘church key’ to open, the can itself weighing in an at a ¼-pound apiece.

Krueger got their canning line paid for, but other brewers were still tooled up for bottles. New production lines were expensive. The answer came in the form of a “cone top”. With no need to upgrade equipment, the style appealed to smaller brewers. J. Heileman was the first to roll out a cone top in 1935 followed by Schlitz, the first national brewer to do so. The cone style remained popular until 1960 when the big nationals drove many of the regional guys, out of business. The cone top faded from use.

A beer can revolution came about in 1963 in the form of a pull tab or “pop top”, easy opening can. The Pittsburg Brewing Company was the first to use the pull tab on its flagship Iron City brand. Schlitz was the first of the nationals. By 1965, 75% of all beverage cans produced came with pop tops

These things were pure, unmitigated evil. Pop tops by the millions began to appear on beaches, lakes and parks, each one a self-contained, locked and loaded anti-personnel weapon lying in wait for the next bare foot. Pets and wild animals alike limped away with mangled feet or died after ingesting the things. There’s barely a child or teenager alive in the 1960’s, who doesn’t have a horror story about stepping on a pop top.

I blew out my flip flop
Stepped on a pop top
Cut my heel, had to cruise on back home”.
Jimmy Buffet

The answer came in 1975 in the form of “Stay Tabs”. First introduced by the Falls City Brewing Company of Louisville, Kentucky, stay tabs have changed almost not at all since that time and remain the state-of-the-art for nearly all carbonated beverages sold, to this day.

So it is we celebrate “National Beer Can Appreciation Day” this January 24, 2021. May it be a day filled with good health and hearty celebration. Sláinte.

For every wound, a balm.
For every sorrow, cheer. 
For every storm, a calm.
For every thirst, a beer. – Irish toast, author unknown

January 20, 1940 The real Thing Goes to War

On January 20, 1940, Winston Churchill urged neutral nations to oppose the Nazi war machine, warning that “Each one hopes that if he feeds the crocodile enough, the crocodile will eat him last.” Meanwhile in Germany, Coca Cola was the undisputed king of the domestic soft drink market.

In 1865, Confederate Cavalry officer John Stith Pemberton was wounded by a saber slash. Like many, Pemberton became addicted to the morphine given him to help ease the pain. Unlike most, Doctor Pemberton possessed the wherewithal to do something about it.

In civil life, Pemberton was a chemist.  After the war, the former cavalry officer experimented with non-opiate pain killers, landing on a combination of the coca leaf and kola nut.  By 1886 he was bottling his concoction and selling it for 5¢ a bottle out of an Atlanta pharmacy.  Ten years later, Coca-Cola was available in every American state and territory.

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Europeans had long believed that natural mineral waters held medicinal qualities, and favored such beverages over often-polluted common drinking water.  

In 1919, France welcomed the Coca Cola company with the first bottling plants in Paris and Bordeaux. The company aggressively expanded into the European market over the next decade with bottling plants in Spain, Belgium and the Netherlands. By the time of the “Anschluss”, Hitler’s annexation of Austria in 1938, Coca-Cola had been in Germany for ten years.

Around the time that Hitler and the Nazi party were coming to power in 1933, German-born Max Keith (pronounced “Kite”) took over Coca-Cola’s German subsidiary, Coca-Cola Deutschland, GmbH.  Mark Pendergrast, author of For God, Country, and Coca-Cola, writes that Keith “valued his allegiance to the drink and to the company more than his allegiance to his own country”.  He had no qualms about doing business with every aspect of German society, including Nazi party members.

Ein Getrank

Bizarre though it may sound to the modern ear, a number of famous Americans and companies were involved with the European fascist regimes of the 1930s, including William Randolph Hearst, Joseph Kennedy (JFK’s father), Charles Lindbergh, John Rockefeller, Andrew Mellon (banker, head of Alcoa and Secretary of the Treasury), DuPont, General Motors, Standard Oil (now Exxon), Ford, ITT, Allen Dulles (later head of the CIA), Prescott Bush, National City Bank, General Electric and many Hollywood celebrities.

In Atlanta, Coca-Cola President Robert Woodruff was no exception.  Woodruff himself attended the 1936 Berlin Olympics, alongside banners depicting the company logo, with the slogan  “Ein Volk, ein Reich, ein Getrank – A People, an Empire, a Drink”.

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Woodruff used a 10th anniversary party for Coca-Cola GmbH to organize a mass Nazi salute in honor of Hitler’s 50th birthday, declaring that it was “to commemorate our deepest admiration for our Fuhrer.”

On January 20, 1940, Winston Churchill urged neutral nations to oppose the Nazi war machine, warning that “Each one hopes that if he feeds the crocodile enough, the crocodile will eat him last.”  Meanwhile in Germany, Coca Cola was the undisputed king of the domestic soft drink market.

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That all changed a year later with the Japanese attack on Pearl Harbor, and the German declaration of war on the United States.

American entry into World War 2 meant that American companies ceased business with axis powers, while the German government threatened to seize “enemy owned” businesses.  Max Keith was cut off from all communications with Coca-Cola headquarters in Atlanta, and in danger of the Nazi party nationalizing his beloved company.  As shipments of Coca-Cola’s mythical “7X’ syrup, dried up, Keith had to come up with a substitute for the domestic soft drink market.  Mach Schnell.

Soldiers Gulp Down Coca Cola
Coca-Cola worked with the U.S. government to ensure troops, including these men in Italy, had access to Coke throughout WW2. Bettmann/Getty Images

With wartime rationing already in effect, Keith and his chemists worked with what was available.  Leftovers from other food industries; apple fibers, fruit peelings, beet sugar  and whey, the liquid left over when milk was curdled and strained off to make cheese.

The result was “Fantasievoll”, “Fantastiche” according to Keith. Imaginative. Fantastic.  So it is that the soft drink “Fanta”, was borne of the wartime necessities of Nazi Germany.

Coca-Cola GmbH had concocted a sweet, slightly cheesy tasting soft drink, and the German market responded. Sales rose steadily throughout the war, particularly as alternatives became increasingly scarce. People didn’t just drink the stuff, either. With sweeteners of all kinds strictly rationed, Fanta made its way into baked goods, soups and a variety of foodstuffs. By 1943, Fanta sales reached almost three million cases.

Tristan Donovan, author of the book Fizz: How Soda Shook Up the World, writes “It was Fanta or nothing”. Pendergrast writes that there’s little doubt that Keith did business with Nazis, but he was more company guy than ideologue. “You could not do business inside of Nazi Germany unless you collaborated with them,” wrote Pendergrast. “There’s no question he was a Nazi collaborator. [But] he was not a member of the Nazi party. His allegiance was to Coca-Cola, not to Hitler.”

When American troops liberated Germany in the summer of 1945, legend has it they found Keith in a half-bombed out factory, still bottling the stuff.

Fun fact: Hitler and his henchmen didn’t call themselves “Nazis”, in fact the term was frowned upon. They were the “NSDAP”, the Nazionale Socialistiche Deutsche Arbaits Partai, (National Socialist German Workers Party), the original abbreviation forwhich, was “Nasos”. The word “Nazi” derives from a Bavarian term meaning “simple minded” and was first used as a term of derision by journalist Konrad Heiden. The term was adopted by Anti-NSDAP’ers and Allied troops after war broke out, and the name stuck.

Despite being on the losing side, Keith was hailed as a hero back in Atlanta. The man who kept the company alive, in Germany. Vice President of Sales Harrison Jones called Keith a “great man”.  He was given control of Coca-Cola, in all of Europe.

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In April 1955, Coca-Cola reintroduced Fanta as an orange drink. Starting in Italy, the product made its way to the United States, in 1958. The name stuck, and why not. The company already owned the copyright.

In 2012, Fanta saw the strongest sales growth of the top 10 brands, the third Coke branded product to surpass 2 billion in case sales. Today, more than 100 flavors of Fanta are sold around the world. Customers from Latin America to Africa, Europe, Brazil and China can all say,  “Es ist die Reale Sache”.  It’s the Real Thing.

March 12, 1894 A Marketing Blunder for the Ages

Early focus group results were favorable, but for a minority of 10 to 12 percent. Angry and alienated at the very thought of a “new Coke”, these people insisted they’d stop drinking Coke products, altogether.  The way things turned out, the company should’ve listened to this group a little more carefully.

By the Colonial era, Europeans had long believed that natural mineral waters held medicinal qualities, and favored the beverages over often polluted common drinking water.  British chemist Joseph Priestley invented a means of carbonating water in 1772.  Jacob Schweppe’s Geneva, Switzerland company was bottling the stuff by the 1780s. The first soda water manufacturer in the US was Yale University chemist Benjamin Silliman in 1807, though it was Joseph Hawkins of Baltimore who secured the first US patent in 1809.

PembertonAt first sold for their therapeutic value, consumers increasingly bought carbonated beverages for refreshment.

By the time of the Civil War, “soft drinks” were flavored with ginger, vanilla, fruits, roots, herbs, and countless other flavorings. The first cola drink appeared in 1881.

In 1865, Confederate Cavalry officer John Stith Pemberton was wounded by a saber slash across the chest at the Battle of Columbus, Georgia. Like many wounded veterans, Pemberton became addicted to the morphine given him to control the pain.  Unlike many wounded veterans, he possessed the means to do something about it.

A chemist in civil life, Pemberton experimented with painkillers to take the place of opiates, landing in 1886 on a combination of the coca plant and kola nut. Vicksburg, Mississippi pharmacist Joseph Biedenharn installed bottling equipment in the back of his soda fountain, selling the first bottles of Coca Cola on March 12, 1894.

coca-cola-bottle-historyThe most famous rivalry in the soft drink business began in the 1930s, when Pepsi offered a 12oz bottle for the same 5¢ as Coca Cola’s six ounces.

The Coca Cola Company’s flagship brand had a 60% share by the end of WWII, but that declined to less than 24% by the early 1980s, most of the difference lost to Pepsi and their “Pepsi challenge” blind taste test promotions of the late ’70s.

1221499-coke_vs_pepsiBy the ’80s, market analysts believed that aging baby boomers were likely to switch to diet drinks and any growth in the full calorie segment was going to come from younger consumers, who preferred the sweeter taste of Pepsi.

Roberto Goizueta came to Coca Cola Company as CEO in 1980, saying that there would be “no sacred cows” among their products.  He meant it. Before long, the company launched the top secret “Project Kansas”, to test and perfect the flavor for a new version of Coke. The company’s marketing department fanned out, holding taste tests, surveys, and focus groups.

Early results were favorable, the newer, sweeter mixture overwhelmingly beating both Pepsi and Coke itself. Most tasters said they would buy the product, but a minority of 10 to 12 percent were angry and alienated at the very thought of it. This small percentage was adamant. These people would stop drinking Coke products altogether.  So determined were they that this small splinter group often swayed other members of their focus groups.

The way things turned out, the company should have listened to this group a little more carefully.

Redhead woman holding soda refreshment with angry face, negative sign showing dislike with thumbs down, rejection conceptOn an April Friday in 1985, Coke let the media know that a major announcement was coming the following Tuesday. Coca Cola officials spent a busy weekend preparing for the re-launch, while Pepsi Executives announced a company-wide holiday, taking out a full page ad in the New York Times, crowing that “Pepsi had Won the Cola Wars”.

Skepticism was high on the day of the Big Announcement. Reporters were fed questions by Pepsi officials, and Goizueta fumbled the ball, refusing to state the reason for the change. He certainly wasn’t going to give Pepsi any credit for their performance in taste tests and his explanation hardly met the standards for “the Real Thing’.  “[It’s] smoother”, he said, “uh, uh, rounder yet, uh, yet bolder…a more harmonious flavor”.

Yeah.  That’s the ticket.

Goz, Keough
Coca-Cola CEO Roberto Goizueta, left; New Coke, center; and President Don Keough, right. Source: Bettmann, via Getty Images, H/T Bloomberg News

The backlash was ferocious, closely tracking results from those earlier focus groups.  Atlanta based Coca Cola’s southern customers described the change as another surrender to the “Yankees”.  More than 400,000 calls and letters came into company headquarters, including one addressed to “Chief Dodo, The Coca-Cola Company”.  Another letter asked for Goizueta’s autograph, since the signature of “one of the dumbest executives in American business history” would surely become a valuable collector’s item. One psychiatrist hired by Coke to listen in on phone calls, told executives some people sounded as if they were discussing the death of a family member.

Newcoke_maxheadroomNot even Max Headroom and his stuttering “C-c-c-catch the wave!” could save the company.

Ads for “New Coke” were booed at the Houston Astrodome while Pepsi ran ads in which a smiling first-time Pepsi drinker exclaimed “Now I know why Coke did it!”

Even Fidel Castro weighed in, calling the change a sign of capitalist decadence.

Company President Donald Keough realized it was over on a visit to the Mediterranean Principality of Monaco.   Coming to the diner’s table, the small restaurant owner proudly proclaimed that he had “the real thing, it’s a real Coke,” offering Keough’s party a bottle of the old stuff.

images (62)So it was that, in 1985, Coca Cola announced they’d bring back the 91-year old formula.  One reporter asked Keough if the whole thing had been a publicity stunt. Keough’s answer should be taught in business schools the world over, if it isn’t already. “We’re not that dumb,” he said, “and we’re not that smart”.

 

March 12, 1894  The Real Thing

Over 400,000 calls and letters came into company headquarters, complaining about the change.  One note was addressed to “Chief Dodo, The Coca-Cola Company”. Another letter asked for Goizueta’s autograph, since the signature of “one of the dumbest executives in American business history”

By the 19th century, Europeans had long believed natural mineral waters held medicinal qualities, and favored the beverages over often polluted common drinking water. British chemist Joseph Priestley invented a means of carbonating water in 1772.  Jacob Schweppe’s Geneva, Switzerland company was bottling the stuff by the 1780s. The first soda water manufacturer in the US was Yale University chemist Benjamin Silliman in 1807, though it was Joseph Hawkins of Baltimore who secured the first US patent, in 1809.

horsfords

At first sold for their therapeutic value, consumers increasingly bought carbonated beverages for refreshment. By the time of the Civil War, “soft drinks” were flavored with ginger, vanilla, fruits, roots, herbs, and countless other flavorings. The first cola drink appeared in 1881.

In 1865, Confederate Cavalry officer John Stith Pemberton was wounded by a saber slash across his chest at the Battle of Columbus, Georgia. Like many wounded veterans, Pemberton became addicted to the morphine given him, to help ease the pain. A chemist in civil life, Pemberton experimented with painkillers to take the place of opiates, landing on a combination of the coca plant and kola nut in 1886.

Vicksburg, Mississippi pharmacist Joseph Biedenharn installed bottling equipment in the back of his soda fountain and sold the first bottles of Coca Cola on March 12, 1894.

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The most famous rivalry in the soft drink business began in the 1930s, when Pepsi offered a 12oz bottle for the same 5¢ as Coca Cola’s six ounces.

The Coca Cola Company’s flagship brand had a 60% share by the end of WWII, but that declined to less than 24% by the early 80s, most of the difference lost to Pepsi and their “Pepsi challenge” blind taste test promotions of the late 70s.

cola_taste_test_300x352By the 80s, market analysts believed that baby boomers were likely to switch to diet drinks as they aged, and any growth in the full calorie segment was going to come from younger consumers who preferred the sweeter taste of Pepsi.

Roberto Goizueta came on board as Coca Cola Company CEO in 1980, saying that there would be “no sacred cows” among their products. He meant it. The company launched the top secret “Project Kansas”, to test and perfect the flavor for a new version of Coke. The company’s marketing department fanned out holding taste tests, surveys, and focus groups.

Early results were favorable, the newer, sweeter mixture overwhelmingly beating both Pepsi and Coke itself. Most tasters said that they would buy the product, but a small minority of 10–12% were angry and alienated at the very thought of it. This small percentage was adamant. They would stop drinking Coke products altogether, and they frequently swayed other members of their focus groups.

The way things turned out, the company should have listened to this group a little more carefully.

On an April Friday in 1985, Coke let the media know that a major announcement was coming the following Tuesday. Coca Cola officials spent a busy weekend preparing the re-launch, while Pepsi Executives announced a company-wide holiday, taking out a full page New York Times ad crowing “Pepsi had Won the Cola Wars“.

new-coke

Skepticism was high on the day of the Big Announcement. Reporters were fed questions by Pepsi officials, and Goizueta fumbled, refusing to state the reason for the change. He certainly wasn’t going to give Pepsi any credit for their performance in taste tests, explaining “[It’s] smoother, uh, uh, rounder yet, uh, yet bolder…a more harmonious flavor“.

The backlash was soon in coming, and closely tracked earlier focus group results. Atlanta based Coca Cola’s southern customers described the change as another surrender to the “Yankees”.  Consumers filled basements with the old Coke.  One man in San Antonio bought $1,000 worth.

“Protesters at a Coca-Cola event in downtown Atlanta in May carried signs with “We want the real thing” and “Our children will never know refreshment.”” – Coca-cola.com

Over 400,000 calls and letters came into company headquarters, complaining about the change.  One note was addressed to “Chief Dodo, The Coca-Cola Company“. Goizueta himself said the worst part, was the letter made it to him!  Another letter asked for Goizueta’s autograph, since the signature of “one of the dumbest executives in American business history” would probably be worth a fortune. Critics proclaimed the “marketing blunder of the century” while frazzled customer service representatives fielded fifteen hundred angry calls, a day.   A psychiatrist hired to listen in on calls, told executives some callers sounded as if they were mourning the death of a family member.

max_headroom_1986Even Max Headroom and his “C-c-c-catch the wave!” couldn’t save the company.

Ads for “New Coke” were booed at the Houston Astrodome, while Pepsi ran ads in which smiling first-time Pepsi drinkers said “Now I know why Coke did it!”

Even Fidel Castro weighed in, calling the change a sign of capitalist decadence.

Company President Donald Keough knew it was over, on a visit to the Mediterranean Principality of Monaco. A small restaurant owner proudly said that he had “the real thing, it’s a real Coke,” offering Keough’s party a bottle of the old stuff.

The 1985 return of the old brand led two network news broadcasts, and hit the front page of nearly every newspaper, in the country.  “New Coke” became “Coke II” and quietly disappeared, from store shelves.  One reporter asked Keough if the whole thing had been a publicity stunt. Keough’s answer was itself, a classic. “We’re not that dumb,” he said, “and we’re not that smart”.

 

A Trivial Matter

Coke makes so many different beverages if you drank one per day, it would take you over 9 years to try them all. Coca-Cola’s $35.1 billion in revenue makes it the 84th largest economy in the world, just ahead of Costa Rica. H/T gkfacts.in

November 17, 1968 The Heidi Bowl

“Short of pre-empting Heidi for a skin flick, NBC could not have managed to alienate more viewers that evening.”

For a football fan, November 17, 1968 was shaping up to be one hell of a game.  The second-best team in the world Oakland Raiders if the results of Super Bowl II were any indication, against the future American Football League champion and Super Bowl III winner, New York Jets.

raiders-jets-heidi-bowlNBC executives, were thrilled.  The AFL was only eight years old in 1968 and as yet unproven compared with the older league, the NFL/AFL merger still two years in the future. 

This game was expected to keep viewers in their seats, adding to the already large audience expected for the 7:00pm presentation of Heidi, a modern remake of the children’s classic story from 1880.

Most pro football games were played in 2½ hours in those days, and league executives scheduled this one, for three.  The contract with Heidi prime sponsor Timex specified a 7:00 start and so the order went down.  There would be no delays.

The game did not disappoint, voted among the ten most memorable games in professional football history in 1997, and the most memorable regular season contest, ever.  The rivalry between the two clubs was intense, a high-scoring game where the lead changed, no fewer than eight times.  

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Network brass began to worry as early as 6:20 E.T., that the game wouldn’t end on time.  7:00 arrived with a minute & five seconds left to play and the Jets ahead, 32-29. 

Network and affiliate switchboards began to light up, fans demanding the game be broadcast in its entirety, while others asked if Heidi would begin, on time.  

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NBC Sports executive producer Don “Scotty” Connal and network president Julian Goodman had by this time agreed to “slide the network”, to begin Heidi as soon as Curt Gowdy signed off from the game.

By this time phone switchboards were jammed, solid.  NBC’s CIrcle-7 phone exchange blew twenty-six fuses, in an hour.  Broadcast Operations Control (BOC) supervisor Dick Cline nervously watched the clock as Connal frantically tried to call, but couldn’t get through.

The television audience watched Oakland running back Charlie Smith return the kickoff from the end zone to the Oakland 22-yard line with 1:01 remaining on the clock, when the feed was broken.

Heads exploded across the nation as callers reached out to newspapers and television stations, even local police departments, to demand the score.  And to bitch.   Humorist Art Buchwald wrote “Men who wouldn’t get out of their chairs in an earthquake rushed to the phone to scream obscenities [at the network].”

Meanwhile, the Oakland Raiders staged the most amazing come-from-behind rally in the history of sport, scoring two touchdowns in nine seconds.  Gamblers were apoplectic on learning the news, that the Raiders had beat the 7½ point spread. 

The film was just reaching a most tear-jerking moment as Heidi’s paralyzed cousin Clara was taking her first halting steps, as NBC broke in: “SPORTS BULLETIN: RAIDERS DEFEAT JETS 43-32”.

If half the nation hated NBC at that moment, now the other half did, as well. Sportswriter Jack Clary quipped, “The football fans were indignant when they saw what they had missed. The Heidi audience was peeved at having an ambulatory football score intrude on one of the story’s more touching moments. Short of pre-empting Heidi for a skin flick, NBC could not have managed to alienate more viewers that evening.”

heidi-game-news-bulletin-4-e1348762143862The “Heidi Bowl” was prime time news the following night, on all three networks. NBC’s Huntley-Brinkley Report aired the last sixty seconds while ABC Evening News anchor Frank Reynolds read excerpts from the movie, with clips of the Raiders’ two touchdowns cut in. CBS Evening News’ Harry Reasoner announced the “result” of the game: “Heidi married the goat-herder“.

NBC had no option but self-mockery, to redeem itself from the fiasco. One testimonial read “I didn’t get a chance to see it, but I hear it was great”. It was signed by Joe Namath.

A special “Heidi phone” was installed in the BOC, to prevent future such disasters. In 2005, TV Guide listed the Heidi Bowl at #6 of the “100 Most Unexpected TV Moments” in television history.

Actress Jennifer Edwards in the title role of the film, may have had the final word: “My gravestone is gonna say, ‘She was a great moment in sports'”.

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